Steamwork Designs

Accessories & Home Decor

Terms & Conditions


  • Refunds will only be given in extreme cases where an item is faulty, which is something I really do work to avoid!
  • If you are not sure that you will like the item, please do not buy it!
  • Please make sure you have checked all my meaurements for size and fit before you buy the item.
  • I will ensure items are wrapped securely and safely so that they arrive to you in the same condition that they left me!
  • If the item arrives damaged, the full amount will be refunded when photographic proof is provided within 21 days of dispatch date.
  • International orders can take between 6 and 8 weeks to arrive, so please be aware of delivery times from the UK.
  • If you have not recieved your order after 6 weeks please do not hesitate to contact me.
  • If you do not contact me within 10 weeks regarding a missing item, I cannot be held
    responsible for any loss.

Payment Options

  • I accept PayPal and credit/debit card payments. Please aim to pay for your items within 48 hours of purchase so that I can send your item out as soon as possible.


  • I will ship your item within 2 – 3 days of payment, or in most cases it will be the next working day.
  • Items will be well wrapped and packaged.
  • I am in the UK so if you are an overseas buyer please be aware of reasonable shipping times, especially if it is a gift.
  • Any customs tax due on items sent internationally are to be paid by the customer.
  • If you want an insured postage please contact me.  Generally, the cost of insuring the item far outweighs the overall cost of the actual item.

Additional Information

  • All my items are handmade by me with love, care and patience. Due to small/metal parts, my items are not suitable for children unless specified.



Information I Collect

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Service providers

I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years. Your Rights If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Michala Heaton, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected]